Do you want to place an order?
Do you have any questions?
Do you need help with your order?

You can call one of our customer service representatives toll free. They are available during the following hours:

Monday through Friday: 9:00 a.m. to 5:00 p.m. (US Pacific Standard Time)

Outside of these times you may:

CaneMart
3300 Irvine Ave., Suite 265
Newport Beach, CA 92660

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Please enter the canemart.com order # and billing zip code to track your order's shipping progress:

For more information on shipping rates please contact customer service toll free 1-800-506-4935 during regular business hours (Mon - Fri, 8:30 a.m. to 5:00 p.m. PST; except holidays) or email us at info@canemart.com

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Our goal is to process all orders within one business day of receipt. Orders placed on weekends and during holidays will be processed the next regular business day.

Orders are processed and shipped during regular business hours (Mon - Fri, 8:30 am to 5 pm, except holidays). 2nd Day Air Orders and Next Day Air orders are shipped the same day if placed before 12:00 p.m. PST during a regular business day. Orders placed after this time will ship the next business day (Express orders placed on a Friday after 12:00 p.m. PST will not ship until Monday).

UPS does not deliver on weekends (e.g. a Next Day Air order placed on Friday before noon will not be delivered until Monday).

If we encounter any problems processing or shipping your order, you will be contacted by email or phone within two business days from the receipt of your order and given an opportunity to either change or cancel your order.  

With regular ground shipping you can expect delivery of your order between 2 to 10 business days after your order has been processed. Delivery time depends on your location. We are located in California, so shipments to the West Coast are often faster than shipments to the East Coast.

Deliveries to destinations outside the continental United States may take considerably longer.

Note: Please make sure that you can receive emails sent by info@canemart.com. Please check your emails, including spam folders, before calling customer service.

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Guidelines for returns

You may return merchandise within 30 days of purchase. Refunds will be available with the following exceptions:

• Shipping & Handling Costs will not be refunded
• If you received Free Shipping on your order the amount of $7.95 (flat shipping rate) will be deducted from the amount of your refund.
• Abused Merchandise will not be refunded
• Personalized Merchandise (including but not limited to sized canes) is exempt from return
• Refused Shipments are subject to a $6.00 return shipment fee.
• A restocking fee of 25% will be charged for merchandise that is returned incomplete, merchandise that has been used, and any merchandise not in like new condition

 Follow these directions to return by mail:

• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• Include the completed return form (sent to you in the original shipment) with your product and indicate the reason for the return. We recommend you return items via UPS ground or insured USPS for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
• You are responsible for all shipping charges.
• Please do not return items COD. Any charges incurred by Canemart.com for COD shipments will be subtracted from the amount of the returned item. You will be returned the difference. If the COD cost exceeds the value of the returned product, the credit card used for the original purchase will be charged for the remaining balance.
• Ship items to:

  CaneMart
  3300 Irvine Ave. Suite 265
  Newport Beach , CA 92660

Thank you for your understanding.

Damaged Merchandise, defective Merchandise, wrong item shipped, missing item

Please call or email customer service for return authorization and special return instructions.

Phone: 1-800-506-4935

Email: info@canemart.com

If you call customer service please have your order number / invoice number ready. If you contact us by email enter the order number / invoice number into the subject line.

Guidelines for exchanges

We do not offer merchandise exchange. You may return your merchandise according to the instructions for merchandise returns.

CaneMart reserves the right to deny any return.

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State laws require that we charge applicable sales tax on orders shipped to addresses in the State of California.

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SHIPPING METHODS

We will ship your order using the fastest, safest, most reliable method possible. As we charge a flat rate for shipping to U.S. street addresses, we will choose the most appropriate method for your order, like UPS, USPS or DHL.
We will notify you via email when your order ships. This email will include a tracking number and tracking link for your shipment.
At this time, shipping is only available within the Continental U.S., to Alaska, Hawaii, APO/FPO, and U.S. Territories. In select cases, we may not be able to ship an order to Alaska, Hawaii, APO/FPO or Puerto Rico.
Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 10 business days after it leaves the warehouse.

We do not require a signature for most deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Note: UPS cannot deliver to P.O. Box addresses. If you would like your order to be shipped to a P.O. Box, we will use US Postal Service. There may be an additional charge for P.O. Box shipments for large or heavy items, in which case you may be contacted in advance.
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FREE SHIPPING
In order to keep your costs down and our pricing simple, orders of $98.00 or more, to an address in the continental US receive FREE SHIPPING.
This offer does not apply to certain very heavy items. Nor does it apply to orders to Alaska, Hawaii, or APO/FPO addresses.
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THE CONTINENTAL US SHIPPING RATE IS $7.95
The standard shipping charge to a street address in the continental US on all orders up to $98.00 is a flat rate of $7.95.

EXPEDITED SHIPPING (Available for shipments to Continental US Street Address only!):

** PLEASE NOTE: SHOE STRETCHER SPRAYS AND AEROSOL SPRAY CANS CANNOT BE EXPEDITED**
Express Orders placed before 12:00 p.m. PST during a regular business day will ship the same day. Orders placed outside of these times will ship the next business day (Express orders placed on a Friday after 12:00 p.m. PST will not ship until Monday).
UPS does not deliver on weekends (e.g. a Next Day Air order placed on Friday before noon will not be delivered until Monday).

 HAWAII, ALASKA, US TERRITORIES AND APO/FPO SHIPING RATE IS $10.95

• Shipping to Alaska, Hawaii, US Territories, and APO/FPO Addresses starts at $10.95, but may be subject to additional charges. Some items cannot be shipped to these destinations or shipping methods choices may be limited. Please see the individual product pages for details.

Please contact customer service at 1-800-506-4935 or email us at info@canemart.com with questions concerning delivery times and delivery options for destinations outside of the continental US. When contacting us by email please enter DELIVERY TIMES into the subject line. Due to excessive spam, emails without a subject line will be deleted.

• There may be additional charges for oversized or extremely heavy orders or for shipments to remote destinations.
• No Expedited Services are available to Alaska, Hawaii, APO/FPO Addresses, U.S. Territories, and PO Boxes.

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 Local Pickup

If you choose Local Pickup as your shipping option you will not be charged any shipping costs. After your purchase please send an email to info@shoeandfootcare.com or call us at 1-800-506-4953 Mo-Fr 9am - 5pm to schedule a pickup appointment. When emailing or calling please refer to the order number that was issued to you at checkout. Pickups are possible on regular business days Mo - Fr 9am - 5pm. Please do not attempt to pick up your order without scheduling an appointment. The pickup address is not a warehouse and your merchandise will not be available. Same day pickups are not possible. The Pickup Location is:

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INTERNATIONAL SHIPPING
At this time, we only offer shipping to destinations in the 50 United States and its official territories. In select cases, we may not be able to ship an order to Hawaii, Alaska, US Territories, or APO/FPO Addresses.

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SHIPPING RESTRICTIONS

Most of our packages are delivered by a combination of air and ground transportation. The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap.

Restricted items include:

• Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
• Products that contain flammable, volatile, or corrosive chemicals, such as fragrances, nail polish, bunion treatments, shoe spray, and leather care spray.

We are committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly in compliance with DOT rules. We require ground-only delivery, at our Standard Shipping rate, for orders that contain DOT-restricted products.
**Note: CaneMart.com will ship any DOT-restricted products separately via Ground if you have selected Next Day Air and 2nd Day Air shipping.**



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Warranty

All our products are of the highest quality.

For detailed warranty information please see the specific product page. Please email or call us for special instructions.

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At CaneMart your privacy and security are our number one priority. We do not share any identifiable information about you with other companies, except in the case of dealing with manufacturers for order fulfillment and warranty issues. In such a case, we offer this information only to improve your shopping experience at canemart.com, and we only provide it under strict confidentiality. We will never sell or rent your name, e-mail address, telephone or fax numbers, address, or credit card numbers or any other personal information you might have provided us.

We do collect your IP address and general browsing patterns when you visit our site. We use this anonymous information to help diagnose problems with our server and to assist us with improving your shopping experience at CaneMart.

Placing orders with canemart.com is secure, private and easy. To ensure your safety we use Secure Sockets Layer (SSL) technology. SSL encrypts ALL of your personal information, protecting your confidential information from interception and hacking by third parties. Rest assured, your order is safe with us.
If you have any questions about our privacy statement, your personal information, or if you would feel more comfortable placing your order with a real person on the phone, please do not hesitate to give us a call toll-free at 1-800-506-4935 or e-mail us at info@canemart.com. We would love to hear from you!

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